At AstroVetro, we are committed to providing a seamless and enjoyable shopping experience for our valued customers. Our Shipping Policy outlines important information about shipping, delivery, and related procedures. Please read this policy carefully to understand how we handle the shipping of your orders.

​

Order Processing Time:

- Orders are typically processed and prepared for shipment within 2 to 4 business days after payment confirmation.

- The same can be observed for the COD orders.

​

Shipping Duration:

- Domestic Orders (within India): Once shipped, domestic orders typically arrive within 5 to 10 business days.
- International Orders (outside India): International shipping times vary depending on the destination. It can only be confirmed on a case-by-case basis.

- Special Domestic Orders (Within India, but in government-recognized special zones): Shipping depends on government policy as well as on-ground situations. Special zones contain but are not limited to areas of recent natural disasters, areas with civil unrest, areas under section 144, etc.

​

Shipping Fees:

- Shipping fees are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before making your payment.

​

Order Tracking:

- For tracking your order, you will receive a shipping confirmation email containing a tracking number once your order is dispatched.

​

Delivery Methods:

- We use reliable courier and postal services to ensure the safe and timely delivery of your orders.

 

Delivery Address:

- Please ensure that you provide an accurate and complete delivery address during the checkout process. AstroVetro is not responsible for any shipping issues or delays caused by incorrect or incomplete address information.

​

Customs and Import Duties:

- For international orders, customers are responsible for any customs, import duties, or taxes that may apply. These fees vary by country and are not included in the shipping cost.

​

Lost or Delayed Shipments:

- In the rare event that your order is lost or significantly delayed during transit, please contact our customer support team. We will work diligently to assist you and resolve the issue.

​

Shipping Policy Updates:

- AstroVetro reserves the right to update and modify this Shipping Policy as needed. Any changes will be posted on our website.

​

Contact Us:

If you have any questions or concerns about our Shipping Policy or your specific order's shipping status, please contact our customer support team at sk.shivanshkatoch@gmail.com
 

Thank you for choosing AstroVetro. We appreciate your trust and look forward to serving you with high-quality products and reliable shipping services.